Team Health Indicators

The power teams can be equated to draftrecognize accomplishments by all team members,
horses. One can pull 5,000 pounds, but togethernot just a favored few?
they can pull 30,000. Yet too often teams areAre people being heard?
implemented as an end versus a means to anDo people listen as much as they talk? Texas oil
end. Teams have, in some circles, become atycoon H.L. Hunt said that he learned most of
trend, implemented "because it's the thing to do."what he knew by listening! Healthy teams are
While teams can create dynamic results, poorlymade of up of people who have as much to hear
implemented teams can produce disastrousas they have to say.
results.A critical part of communicating is listening to
The purpose of this article is to provide awhat's being said so that you can respond to
checklist on how well your teams are doing. Hereinput with information that is appropriate in terms
are some ideas for renewal.of both content and spirit. And sometimes, an
Renewal doesn't come from carefully writteneffective listener is all that another person needs
words, framed and hung on the wall. Renewalto clarify their thoughts or release frustration.
comes from your actions, the way you spendDo people make the mistake of trying to listen
your time day in and day out. Let's look at fiveand do things at the same time?
indicators of team health.Does body language indicate that people are open
Missionto input and non-judgmental?
Is there a clear purpose? Is everyone on theIs there an open and trusting environment in
team engaged in a common goal? Is the teamwhich people are given a fair hearing for their
focused on the original objectives? What hasthoughts and ideas?
changed since we started? Do we need toIs There a Rumor du Jour?
modify the original team charter or operationalA subtle but solid indicator of team health is: how
guidelines?still are the jungle drums, how quiet is the rumor
Problem vs. Solution Orientationmill? Healthy teams operate in an environment
Are your problems more important thanwhere issues are openly discussed and no one is
solutions? Healthy teams spend more timeexcluded from the discussion. Individuals can
working on solutions than defining problems.inspire long lasting, positive result by what they do
What's the difference? In a world of finitenot say in casual conversations. An Enlightened
resources (time, energy and money), the moreLeader models this behavior by only speaking
you concentrate on analyzing problems, the fewerwhat is true, what is kind, and what is useful.
resources you'll have to develop solutions that willDo people speak in whispers around the copier,
propel your team forward. How much time doescoffee pots, or water coolers, giving others a
your team spend on these positive activities:negative feeling about what they're discussing?
Deciding how to close the gap between whereAre team members kept abreast of important
the team is now and where it wants to beissues and are concerns openly addressed in
Understanding what the team does bestregular meetings so that rumors aren't
Determining how successes can be built upon fornecessary?
greater successWork Environment
Avoid "The Swamp"A lot of searching has gone into defining the kind
Healthy teams celebrate success as soon as itof environment that enables people go to work at
happens and as often as it happens. All too oftenpeak performance. What percentage of the day
the purpose, scope, or tasks of a team change,is your team actually performing at its peak? It
leading to an environment that can be unfulfillingwould be unreasonable to expect a sustained
because the target changes. We've heard thisperformance of 100% effort, but what can be
dynamic called "the swamp."done to make the environment more like the one
Not every champagne moment needs to beyou've envisioned?
celebrated with a bottle of bubbly! But even smallIs everybody clear and following the team's
results deserve a moment of recognition, and theoperational guidelines for each individual? Are
team can be rewarded for successes during thepeople empowered? Does each person
journey.understand his or her role in accomplishing the
This fosters continuous improvement, encouragesobjectives? Do they have what they need to
their continued efforts, and leads to highersucceed?
performance because they see that their effortsReview your values; is there mutual respect for
won't be taken for granted. Celebration confirmsevery individual and is there a high degree of trust
the sometimes taken-for -granted fact thatand openness?
success doesn't just happen; it's the result ofAfter reviewing these Team Health Indicators,
initiative and follow through on the part of teamyou may want to change some things in your
members. Look around your office: Does yourworkplace. That's OK! Healthy teams are in a
team track daily accomplishments on aprocess of continuous improvement. Follow the
prominently displayed sign where people can shareprinciples of Enlightened Leadership and our team
their results? Does your team start meetings withwill enjoy a long and healthy life.
a review of recent successes? Does your team