| Microsoft Dynamics CRM 3.0 is a
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| | Outlook. Access to all reports and
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| comprehensive customer relationship
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| | customer information is instantly
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| management software package that helps
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| | available offline and online and sales
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| business to improve all aspects of
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| | personnel are provided with the ability
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| customer service and improve marketing
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| | to answer any customer enquiry instantly
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| and sales performance.
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| | through the use of a laptop or PDA
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| Integrating with Microsoft Office and
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| | system. This remote access to all
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| Business Solutions as well as third party
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| | relevant customer data is a prime feature
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| applications, Microsoft CRM is available
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| | of sales management with Microsoft
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| through the web and from Outlook.
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| | Dynamics CRM which not only promotes a
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| Sales management with Microsoft Dynamics
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| | high degree of customer service and
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| CRM 3.0 is effective and easily achieved
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| | satisfaction, but also job satisfaction
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| with the modules provided, and
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| | to sales personnel.
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| duplication of data entry is avoided
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| | This is of extreme importance in
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| through the use of a single centralized
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| | situations where customers tend to be
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| database which can be accessed and edited
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| | loyal to their regular sales contact
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| by all relevant departments. The database
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| | rather then to the product or company.
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| can be maintained in real time so that
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| | Such situations are common and customer
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| all information is current and up to
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| | retention is generally improved in
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| date.
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| | companies with a low sales personnel
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| An important feature of sales management
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| | turnover.
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| with Microsoft Dynamics CRM is the
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| | Another important feature of sales
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| provision of a comprehensive view of
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| | management with Microsoft Dynamics CRM is
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| customer data, ensuring efficient sales
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| | the automated identification of trends
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| service and immediate access to updated
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| | and opportunities according to customized
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| information. Your service personnel can
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| | rules. Reports can be designed to
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| track enquiries from initial request to
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| | forecast sales and other trends, which
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| fulfillment, and the customizable rules
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| | allow accurate budgeting and planning of
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| of all major processes allow the creation
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| | future sales campaigns and expenditure.
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| and automation of most sales activities,
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| | Sales management with Microsoft Dynamics
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| which significantly improves the
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| | CRM is easily installed with expert help
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| acquisition of new customers.
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| | on set-up and initial training. Training
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| Due to rapid response to customer
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| | costs are minimal since the user
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| enquiries, they are never allowed to fall
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| | interface and work tools are similar to
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| through the cracks, and every stage is
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| | those used in Microsoft Office and
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| followed through and supported to ensure
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| | Outlook applications. Online tutorials
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| satisfactory conclusion and completion of
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| | and web-based support are available for
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| the request. The whole sales cycle is
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| | all modules of Microsoft Dynamic CRM.
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| shortened, closure rates are increased
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| | Your business will be able to increase
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| and customer retention is improved.
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| | capacity without increasing staffing
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| An important aspect of sales management
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| | levels due to the degree of automation
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| with Microsoft Dynamics CRM is its
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| | available, taking over many of the
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| comprehensive communications system
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| | repetitive tasks of sales and marketing
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| including e-mail, fax and telephone with
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| | staff.
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| auto response and synchronization with
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