| Bruce Matthews lifted and fed patients as an | | | | dropped, Matthews had to decide which of |
| orderly, and completed stints on as many | | | | three methods to use to increase it. |
| specialty floors as he could as a beginning | | | | |
| nurse. He made life-or-death decisions | | | | "If you make a wrong judgment, it could be |
| monitoring surgery patients during grueling | | | | deadly, " Matthews said. But he thrived |
| 12-hour shifts as an open-heart recovery | | | | because he liked thinking through a process |
| nurse. | | | | on his feet. |
| | | | |
| Now, as director in charge of nursing | | | | Matthews then completed a stint in the |
| administrative support at a hospital in | | | | cardiac catheter lab, a decidedly less |
| Winter Haven, Florida, Matthews benefits from | | | | thrilling job. On a lark, he applied for a |
| the rare privilege of having an insider's | | | | critical care supervisor's job at the same |
| edge on the job. | | | | hospital where he got his start. |
| | | | |
| Main Course | | | | He got the job, moving from patient care to |
| | | | management, overseeing nearly 80 beds and |
| In a way, Matthews' job represents the flip | | | | subbing during the 3-11 p.m. shift when the |
| side of his previous nursing positions. | | | | nursing staff ran thin. He learned the |
| Instead of seeing patients, he assesses how | | | | financial ropes by tapping good mentors and |
| many nurses are needed on a particular floor. | | | | reading on his own. His pride shines even now |
| He converts staffing provided by registered | | | | as he describes how he persuaded higher-ups |
| nurses (RNs), licensed practical nurses | | | | to include "flex pay'' in the budget, which |
| (LPNs) and certified nursing assistants | | | | covered recruiting incentives for nurses |
| (CNAs) into numbers or full-time equivalents | | | | during a shortage. |
| (FTEs). | | | | |
| | | | Bigger, Better Rewards |
| "I'm kind of like a budget analyst, " said | | | | |
| Matthews, 43. | | | | After completing Army reserve duty during |
| | | | Operation Desert Shield in the early 1990s, |
| Not Just the Job Description | | | | Matthews took on a bigger assignment: |
| | | | managing nursing support services for the |
| But his job is more than a numbers game, | | | | entire hospital and affiliated facilities. |
| since nurses have different competencies, and | | | | |
| needs vary from floor to floor. Matthews, who | | | | The duties were similar to his previous job. |
| reports to the vice president of nursing and | | | | There was just more of everything -- more |
| the hospital's CEO, accounts for that when he | | | | nurses, more beds (in excess of 500), more |
| assigns staff. He must defend those decisions | | | | money to account for. He still works long |
| to higher-ups who've never walked in a | | | | hours, and when the Joint Commission on |
| nurse's shoes. It gets more complicated, | | | | Accreditation of Healthcare Organization |
| since Matthews continually evaluates how | | | | makes its rounds, perhaps he feels a tad more |
| effectively nurses perform against his own | | | | pressure than usual. |
| and conventionally accepted standards. | | | | |
| | | | Matthews considers himself a staff nurse " |
| Besides assigned duties, Matthews pitches in | | | | advocate " but acknowledges that he walks a |
| on other projects. For instance, he helped | | | | tightrope sometimes to keep the clinical and |
| the hospital convert to a new computer system | | | | administrative sides of the business happy. |
| that made it easier for nurses to order tests | | | | He doesn't always succeed. |
| and supplies. | | | | |
| | | | "I like to be able to say, 'Yes, I can,' " |
| Getting There | | | | Matthews said. He hit it off in health care |
| | | | because he enjoyed helping people. That |
| This orderly-turned-administrator advanced | | | | remains the core of what he does today. |
| his career by knowing what makes himself | | | | |
| tick, excelling on the job and seizing | | | | Advice for Aspiring Health Care Workers |
| opportunities that taught him something new. | | | | |
| By the time Matthews finished military | | | | For nurses interested in moving into |
| service, working as an Air Force medic with | | | | management, Matthews offers his advice: |
| an open-heart specialist, he knew enough to | | | | |
| breeze through an associate's level nursing | | | | Don't pigeonhole yourself: Get as much |
| program. He earned his license and started | | | | experience as you can in every part of |
| working as a nurse in a Winter Haven, | | | | healthcare; that will make you more |
| Florida, hospital, rotating through different | | | | marketable. |
| floors voluntarily. | | | | |
| | | | Become familiar with tools of the trade: Even |
| Life or Death | | | | before he completed a bachelor's degree, |
| | | | Matthews oiled his skills in math, including |
| Later at Lakeland Regional, Matthews achieved | | | | basic algebra. Read journals that cover the |
| the best of both worlds as an open-heart | | | | job you want. |
| recovery nurse. Following a surgeon's | | | | |
| protocols, Matthews spent 12 hours monitoring | | | | Know what you know well: Matthews said his |
| patients hooked up to complex machines. As he | | | | insider's edge in nursing helped him to |
| describes it, the job was about as intense as | | | | articulate needs to higher-ups. |
| Russian roulette. If a patient's blood volume | | | | |