| Doctor’s offices need to run like a well oiled | | | | and doctor’s office. There are many |
| machine 24 hours a day 7 days a week. Unlike | | | | specialized services, some of those services |
| some other professional offices, phones cannot | | | | include: |
| go occasionally avoided or unanswered. | | | | - Virtual Receptionist - The Virtual |
| Unfortunately, doctors cannot always rely solely | | | | Receptionist™ service includes all of the |
| upon the mercies of their office staff to make | | | | traditional medical answering service applications, |
| sure the phones are being answered 24/7. A | | | | plus many new applications not commonly |
| medical answering service will fill the void when | | | | associated with a standard medical answering |
| office staff cannot answer the phone or just | | | | service or Call Center environment. |
| when a medical answering service is needed. But | | | | - Email - Now no matter what time of day or |
| will that be enough for every doctor? | | | | night you can be sure that important emails are |
| A medical answering service will fulfill the basic | | | | being responded to so you are not losing contact |
| needs of every doctor but do some require | | | | with medical associates, hospital administration, or |
| more? Let’s determine what basic needs of | | | | medical labs. |
| doctor offices are as it pertains to a medical | | | | - Bilingual Medical Answering Service - As the |
| answering service. | | | | Hispanic population continues to grow nationwide, |
| A medical answering service can provide general | | | | it’s important to be able to provide a bilingual |
| medical answering service back-up during non | | | | medical answering service, bilingual patient |
| office hours. For a quality medical answering | | | | services, and bilingual messages. |
| service, the staff should be trained and versed on | | | | - Emergency Messaging Dispatch- customized |
| various protocols in the medical industry. They are | | | | emergency medical answering service dispatch will |
| required by law to be HIPPA compliant and follow | | | | get urgent messages to the right doctor or |
| all JACHO regulations. A general medical answering | | | | employee on staff. |
| service offers 24-hour receptionist service and | | | | There is no doubt that a quality medical answering |
| offers seamless assistance both during and after | | | | service will fulfill the basic needs of every doctor. |
| work hours. All messages should be legible, and | | | | Every doctor needs to provide clear and constant |
| verified. This will ensure that patients are able to | | | | communication with patients and medical |
| communicate with their doctor 24/7 and no calls | | | | associates. A medical answering service has the |
| will go unanswered. Beyond the basics, a medical | | | | solutions to provide basic services or go beyond |
| answering service can provide services that | | | | the basics and customize an entire medical |
| become an extension of their office. A | | | | answering service program that fits the needs of |
| customized medical answering service program is | | | | every doctor and doctor’s office. |
| available for the different needs of every doctor | | | | |