Chiropractic Office Billing and Patient Relationship Management Software

Return patients generate approximately 80complete information about patient's health and
percent of clinic's revenue. Patient Relationshipcare history. It is similar to electronic medical
Management (PRM, also known as CRM, forrecord and subject to same HIPAA compliance
Customer Relationship Management outside ofregulations. ETC includes:
healthcare) can enhance financial performance of- Numbers and dates of visits
the clinic by helping retain current and attract new- SOAP notes for each visit
patients. Effective PRM uses integrated data using- ICD-9 and CPT codes
patient travel card (SOAP notes), frequency- Care frequency recommendation summary
recommendations (care plan), and billing (charges,- X-rays and posture images
payments, and balance).Frequency Recommendation
PRM is a data-driven and patient-focusedFrequency recommendation summary presents
methodology to strategic practice building andan interpretation of patient's compliance with
effective patient relationship development. PRMdoctor's recommendation in concise form and
helps identifying new service needs and thenallows specification of PRM thresholds. Specifically,
designing care programs and office and billingit has four parts:
processes to meet the needs.- Weekly treatment frequency recommendation,
PRM also helps providing timely, patient centered,typically a single digit between 1 and 3
and efficient care, emphasizing preventive instead- The number if weeks when the patient complied
of reactive care. A basic PRM system captureswith the recommendation
patient information during entire period of the care- The total number of weeks for a given
plan in terms of functional health improvement,recommendation
care plan implementation, and billing.- Care plan start date
Patient Relationship Management Principle- Number of missed appointments along with
PRM includes a travel card (TC), treatmentdocumented reasons for missing an appointment
frequency measures, and billing balance. PRMFor instance, a frequency recommendation
system tracks changes in the travel card, insummary [3X: 3/13] means that treatment is
Frequency Recommendation summary, and inrecommended three times per week for thirteen
billing balance, and generates reports to alertweeks, and the patient complied three weeks out
office management about lists of patientsof thirteen.
reaching important thresholds. The office managerA treatment plan then is a list of such frequency
or the doctor can review such reports andrecommendation summaries, for instance,
respond according to practice development[3X: 3/13], [2X: 15/15], [1X: 4/12].
strategy, using call centers, Internet, direct mail,In summary, Patient Relationship Management
or personal conversations during office visits.(PRM) can become a major differentiating factor
Electronic Travel Cardin building successful and competitive chiropractic
An electronic equivalent of a paper travel cardclinics. It requires integrated systems combining
(Electronic Travel Card, or ETC) containsdata about patient's health, care plans, and billing.