| Usually workflow & messaging is realized in CRM | | | | usually not applicable to government structure, |
| and then transactions are just logged into | | | | non-profit or public company (community services, |
| Accounting/ERP/MRP. In the case of Microsoft | | | | public utilities, churches, charities, etc.). |
| Business Solutions products: Microsoft Great Plains, | | | | Not-for-profit organization needs purchasing and |
| Navision, Solomon, Axapta the natural CRM choice | | | | requisition workflow, payroll approval workflow, |
| would be Microsoft CRM. However typical CRM | | | | and in certain cases special General Ledger (GL) |
| application targets Sales automation, which is | | | | transactions workflow. |